Carpédia has worked with some of North America’s leading financial service companies. We work directly with the operating managers to streamline processes and build practical and effective management operating systems. We have done a considerable amount of work in customer interface environments such as call center operations as well as back-office operations such as billing and payments, claims, and records. Our work is geared to improving customer satisfaction while reducing operating costs.

Some of the areas where we typically work with management include:

• Flowing work through the process according to well-balanced schedules.
• Measuring schedule attainment, productivity, quality and service in real-time.
• Reducing processing errors and work backlogs.
• Improving employee morale and retention by providing them with the necessary coaching support, tools and training.
• Improving customer service and retention.