Carpédia has worked with leading hospitality firms to help them improve their operating profitability. We generally achieve this by driving up average customer purchase values, while also reducing unit labor and other expenses through more efficient operations. We work directly with managers to improve customer service through better planning and scheduling of labor in order to properly match customer demand with staff resources. This generally requires looking at how customer demand is driven or forecast and ensuring that the company has the capacity and flexibility to provide required service levels at the lowest possible cost. We work with management to improve the coordination of front and back-of-the-house operations to ensure a premium service experience for customers (or guests). We also help companies manage equipment inventories; improve the balance and flow of facilities, and reduce waste in service delivery processing.

Some of the areas where we work include:

• Marketing
• Sales
• Front desk
• Customer service
• Culinary
• Banquets and stewarding
• Housekeeping
• Finance and accounting
• Laundry and Engineering