Carpédia works with many leading companies in many different types of industries to improve their ability to consistently meet or exceed customer requirements. We help them to provide a better quality product at the agreed time, at the correct place, while also fulfilling customer information requirements throughout the ordering and delivery cycles. We also work with companies to improve their after-sale maintenance of the product and in how they provide ongoing support for customer needs. Our general approach is to help management identify the appropriate market or product segments, determine specific service requirements, and then establish current performance levels. We analyze performance ratings to identify critical service gaps and then work with various departments and functions to implement practical service improvements.

Some of the service result areas we focus on include:

• Improved customer satisfaction.
• Improved high value customer retention.
• Reduced lost orders or order cancellations because of product availability or poor service experience.
• Improved customer service handling skills.
• Reduced late orders, back orders and part orders.
• Fewer billing and other general processing errors.